At Seylan Gems, we ensure fast, reliable, and secure islandwide delivery across Sri Lanka for all your mobile phone and accessory orders.
1. Delivery Coverage Area
- Sri Lanka Islandwide Delivery Only: We ship orders across all districts and provinces within Sri Lanka.
- No Overseas Shipping: We do NOT provide international or overseas delivery services.
2. Order Processing & Cut-Off Times
- Daily Order Cut-off Time: 2:00 PM (Sri Lanka Standard Time / IST).
- Handling Time: Orders placed before 2:00 PM Monday through Saturday are processed on the same business day. Orders placed after 2:00 PM or on Sundays/Public Holidays will be processed on the next business day.
3. Estimated Delivery Timelines
- Colombo & Suburbs: 1 to 2 business days.
- Outstation / Islandwide Sri Lanka: 3 to 5 business days.
4. Shipping Fees & Payment
- Standard delivery rates are calculated at checkout via PayHere (Flat rate of LKR 350 across Sri Lanka, or free shipping on qualifying promotional orders).
- All shipping costs are clearly itemized before you complete payment.
5. Courier Partners & Live Order Tracking
We partner with reliable domestic courier and postal networks across Sri Lanka, including SL Register Post, Pronto, Domex, PromptX, and Koombiyo.
How to Track Your Order Live:
- Log in to aliphs.liveshop.cloud.
- Go to My Profile > My Orders.
- Select your active order to view live progress timestamps:
Order Placed → Order Packed → Dispatched → Handed to Courier → Out for Delivery
- Use the direct "Track via Web" link or "Track via Call" button on your order card to check real-time courier updates or speak directly with the local delivery branch.
6. Damaged or Lost Packages
If your package arrives physically damaged or if delivery is delayed beyond the estimated timeframe, please contact customer support immediately via [email protected] or through the Contact Support button on your order dashboard.
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