At Seylan Gems, accessible from aliphs.liveshop.cloud, protecting the personal data and privacy of our customers is a top priority.
1. Information We Collect
When you register an account, place an order, or interact with our customer dashboard, we collect:
- Full Name
- Delivery Address in Sri Lanka
- Phone Number
- Email Address
- Account credentials (username and encrypted passwords)
2. How We Use Your Data
Your personal information is used exclusively to:
- Process and fulfill your purchases.
- Provide live order status updates (Order Placed, Dispatched, Delivered) via email or SMS.
- Enable self-service portal functionality (tracking orders and processing 7-day return requests).
- Facilitate customer service and support inquiries.
3. Payment Processing & Security (PayHere)
- Online payments are processed through PayHere, a secure, SSL-encrypted, and PCI-DSS compliant payment gateway.
- Aliphs does not store, collect, or process your credit/debit card numbers or banking credentials directly on our website servers.
4. Data Sharing & Third Parties
- We do not sell, rent, or trade your personal data to third parties.
- Relevant shipping information (Name, Delivery Address, Phone Number) is shared strictly with assigned logistics and courier providers (e.g., SL Post, Pronto, Domex, PromptX, Koombiyo) solely for parcel delivery.
5. User Rights
You have the right to access, update, or request the deletion of your personal account data at any time by contacting [email protected].
Privacy Questions?
Hotline: +94778533535
Email: [email protected]